Amazing service. We had a 10 day family tour of Hoi An and Hanoi including the surrounding mountain area of PuLuong and NinhBinh and Halong Bay. The guides were excellent and provided the perfect mix of education, activity, fun and relaxation for our active family We really felt like we got to experience Vietnamese life in many of the beautiful rural and urban areas. We loved both our guides Kent and Snow and can not say enough about what good care they took of us and our three children 12, 14 and 16 years old. The drivers were also excellent