Dear Mr. Lee,

I am writing to you on a matter I should have contacted you sooner on. My wife and I are organizing our second trip to Vietnam and are using your company again to help us with this. I wanted to let you know how happy we have been with Linh’s help both on this occasion and in particular for our visit last October. She is very efficient and knowledgeable and we would always recommend her to colleagues if they want to do a similar trip.
Also, we thought your drivers are very kind people who did not take advantage of us. Ancsa can’t stop talking about them.

Kind Regards,
Paul and Ancsa.