The BEST customer service from a travel agency, hands down!
We recently used Indochina Voyages to customise us a 10 day itinerary of Vietnam for our honeymoon in August. We had two amazing travel agents looking after us (Thao Vu and Linh Chu), both of whom were incredibly responsive and really listened to what we were interested in. Some of their suggestions (particularly the all you can eat/drink night time food tour of Saigon and Hanoi on the back of vespas) were things we wouldn’t have even thought about ourselves but ended up being some of the highlights of our trip. Aside from getting great advice prior to leaving, one of the most amazing things was having Linh as a contact on Whatsapp once we arrived in Vietnam. She checked up on us on our way around to make sure everything was going smoothly, she changed a pick up time for us at late notice and made alternative arrangements for us when my husband got sick and couldn’t do some of the activities. Their attention to detail made the whole trip effortless. We also appreciated the fact that they must have told everyone it was our honeymoon because we were made a fuss off everywhere we stayed. I could not recommend using this service enough, particularly if you want something tailored to specific timing requirements or interests.